Aria cannot connect to WiFi

[2pupswalker]

I have had my Aria for 18 months or so. Almost a year ago it stopped being able to connect via wifi. I tried a million things and nothing worked. So I gave up. But at least I could weigh myself every day and log the results manually. THe batteries finally got too low and so I changed them .Now I cannot set up anything. It wants to me to go through set up, but of course that puppy stopped working long ago. SO now I have no scale at all. Does anyone have a solution to just get the **ahem** thing working like a scale that has fresh batteries added. I love that FIt BIt had a great IPO recently and all the lovely thank you notes from the leadership. Maybe they can use the investor dollars to actually update unreliable software and hire more people on the customer services desk to help frustrated users.

Moderator edit: updated subject for clarity

[Jimmijames]

I am having the same problem after bizare reading I changed batteries. Now it wont sinc, was happy not now looks like garmin for me.

[Mcore]

Thanks for joining the Community @2pupswalker and @Jimmijames. I'm sorry to hear that you guys have been dealing with this issue for a long time now. I was just wondering, have you tried contacting customer support for this? If not, this would be the best recommendation I can provide so you can get back on track. Get in touch with them at  http://contact.fitbit.com or by calling (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends. Let them know what you have tried, that way they can move on with other recommendations and find a solution to your issue.

Let me know if you have any other questions.

[Jimmijames]

Thanks Melissa I managed to sort this issue out! There was a link to a reset function on another thread I followed and now back on track. Then I got my 15 lb badge 😛 thanks again jimmi

[2pupswalker]

Can you send me the link to that thread?

[Jimmijames]

https://www.fitbit.com/scale/setup/star

Hiya 2pupswalker,

Try this link and let me know if its any good, I think this is the function I used. But perhaps it's just one I looked at. If it's no good let me know and I will continue looking for you. It's out there somewhere.

All Best

Jimmi

[2pupswalker]

HI there,Thanks for sending this;  that is the one I have tried without success.  I am probably going to have to call Fitbit customer service, and hope I don't wait on hold forever, and that they can help.  In the past if they couldn't resolve the problem, they sent me a new fitbit tracker, which was great. 

Allison

[Mcore]

That is great to hear @Jimmijames and thank you for sharing the link. @2pupswalker I believe that calling customer support is the best option, I'm sure they will take good care of you. In case you do not have their number, here it is: (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends.

If you have any other questions, please contact me back. 

[PatBunFox62]

I have been unable to get my Aria Scale set back up after removing the batteries.

[Mcore]

Thank you for joining the Forums @PatBunFox62! That is strange. Are you still experiencing the same issue? Are you getting an error message when you try the setup process? 

[Jimmijames]

Did you try the link I posted 30 Jullu

July sorry 

Jimmi

Moderator edit: merged reply

[Mdoingram]

I am having the same problem with the Aria.  I changed the batteries and now it is dead.

[SBFAU]

what's the reset function on the ARIA?

we're getting the  old Hi, sensing, step off, thinking then ERR

does this mean the device is now defective as it seems many other users have the same isue after about 1 yeat?

we love the device but battreries replaced many times and we're not at the max weight

will it need to be replaced?

[VivisFitbit]

Hello there @SBFAU and @2pupswalker!  You need to check if there was a change on your network. Try to restart your Aria once again. If that doesn't work don't hesitate to contact Support. 

[seeingsystems]

Looking at these posts, it confirms what my frustration senses--the Aria scale is a bad product.  After battery change I cannot get any thing from scale (2 years old?).  On my account it shows full batteries, but scale itself won't sense anything, appears to be dead.  I did reset, several times.  Just before I changed batteries I had short episode of not sensing, but reset fixed.  I am coming to conclusion that it is unfixable, and I am better off going back to plain old scales and entering weight manually.  Does anything in your experience contradict that conclusion?

[2pupswalker]

Sad to say I have been manually entering for over 18 months now

Sent from my iPad

[seeingsystems]

I’m sorry, but not surprised. I would recommend anyone considering purchasing the Aria to go to the basic mechanical scale!

Sent from Mail for Windows 10

[VivisFitbit]

Welcome to our Community @seeingsystems and @2pupswalker! If you have tried, I'd like to recommend setting up you Aria scale as a new device again. You only need to follow @SilviaFitbit's post. If that doesn't help, feel free to contact Support, they'll be happy to provide you the assistance you need. 

Keep me posted! 

[wildfern]

I just tried changing batteries in the aria scale and it is dead. Nothing. I finally see someone is having the same problem. This is ridiculous. I've tried two new sets of batteries. Now I don't have a scale after paying large for one that was suppose to work.

[wildfern]

I just changed the batteries in mine and it's dead. There's nothing there. So much for advanced technology. I'm readet to switch trackers as well, a company making such an expensive, clearly defective product doesn't reallly need my business