Aria not connecting to my WiFi network

[RickLEF]

I have a white Generation 1 Aria scale, which I bought from Amazon February 2015.  It is employing version 35 of the software (V35).  I access it through the latest version of the Fitbit app for Android.

In January 2018, the scale stopped measuring body fat ("BF?" error), and in Feb 2018 stopped connecting to my wifi, which had not changed.

I deleted it from my device list (after failing to get a connection), and then tried setting it up as a new device and connecting it through various configurations.  Nothing is working.

Moderator edit: removed personal info

[RickLEF]

Good luck.

Fitbit customer service is useless. 

[tatert0t]

I keep getting the "WIFI ERR" message too, it is driving me crazy! 

[LaMarchand]

I won't buy another one. It does the weight and loads that but not the fat %.  To be honest sometimes I think that is way off. I have lost 17 lbs and it has not gone down.

[JuanJoFitbit]

@whansen80238 It's great to see you in the Fitbit Community! Have you made changes to your network (router, router settings or WiFi password)? Are you getting any error message while your scale tries to sync your data?

@RickLEF @LaMarchand I appreciate your feedback and comments.

@tatert0t Thanks for joining us in this thread and our Fitbit Community! If you are getting a "WiFi ERR" message, I would like you to know what is the brand, make and model of your router.

See you later! 

[whansen80238]

My scale is still not synching. We have not changed anything with our router. We did upgrade about 3 or 4 months ago, but it was working fine after that and is now not working. So frustrating! Any ideas for troubleshooting? Oddly enough, I love the fitbit concept, but the product is really not up to par.

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@JuanJoFitbit wrote:

@whansen80238 It's great to see you in the Fitbit Community! Have you made changes to your network (router, router settings or WiFi password)? Are you getting any error message while your scale tries to sync your data?

@RickLEF @LaMarchand I appreciate your feedback and comments.

@tatert0t Thanks for joining us in this thread and our Fitbit Community! If you are getting a "WiFi ERR" message, I would like you to know what is the brand, make and model of your router.

See you later! 

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[JuanJoFitbit]

@whansen80238 Thank you for getting back! Please make sure that your router runs the protocol 802.11b or b/g/n. Also, check if it runs the bandwidth 2.4GHz. Finally, let me know what is the brand of your router. This info will help me to provide the correct solution.

Looking forward to your response! 

[brenda57]

same song & dance different day

[whansen80238]

no kidding - so frustrating!!!!!!

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[brenda57]

or I should say different month  (8months now )

[whansen80238]

The router is Xfinity Dual-Band 802.11ac XB3.

[RickLEF]

It doesn't matter what your router is... these are just Fitbit stall tactics.

They figure you the customer will eventually go away. 

[JuanJoFitbit]

@brenda57 @whansen80238 @RickLEF I totally understand your frustration! Please refer to Kate's post, where she mentions an update about this issue. I appreciate your understanding and patience with this.

Let me know if you have any doubts! 

[brenda57]

same song & dance different day

[Anon5874441]

Same "err wifi" when trying to setup.

Most frustrating scale ever used.

Will attempt to hack the piece of s**t when i have some spare time, shouldn't be too hard judging from the Fitbit general build quality.

[JuanJoFitbit]

@Anon5874441 Welcome to the Fitbit Community! I'm sorry about the setup difficulties you've experienced with your Aria scale. Please let me know what is the make and model of your router. Also, make sure that your router complies with the settings that are listed in this help article.

Looking forward to your response! 

[frankort]

that is not a solution i am sorry... my aria is on the same situation... i have not been able to connect it to wifi since a year and a half ago... and today i tried again for two hours... following every step and nothing... then i read on the aria forum that tons of people have the same problem... right after warranty time is over... interesting! **ahem** products and would never recommend... will comment about it in my circle of friends and social media... 

[RickLEF]

I gave up long ago.

The Aria I is nothing more than a cheesy digital scale at this point.

[ShayHill]

I’m having a similar issue