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Aria not syncing with Fitbit app

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‎03-07-2019 04:59 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎03-07-2019 04:59 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

My Aria has not synced with my Fitbit app since 1/22/19. I have tried to disconnect and reconnect but nothing is working 

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‎03-09-2019 03:41

‎03-09-2019 03:41

@Lag8319 Welcome to our Fitbit Community! I'm sorry to hear that your Aria stopped syncing. Thank you for taking the time to try the setup process before contacting our forums. I would like to know the following details that will help me to determine the cause of the issue:

 

- Is your Aria scale displaying any error message?

- Have you made changes to your network (router, router settings or WiFi password)?

- What is the make and model of your router?

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-15-2019 06:49

In response to JuanJoFitbit

‎03-15-2019 06:49

Hello

 

The scale is not showing an error message. It will tell me my weight but will not sync to the fitbit app.

No changes have been made to my network

My router is an Arris T-M1602 I have Spectrum internet and have had the same internet/router since before this issue started

 

Thanks

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‎03-15-2019 07:10

In response to Lag8319

‎03-15-2019 07:10

There seem to be many other people who have the exact same problems at the same time almost as if there was a plan for the scale to become obsolete just after the warranty expires.

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