Rei: Hi Greg, My name is Rei. How can I help you?
Me: good morning, my fitbit aria is not showing bmi
Me: i keep getting bf?
Me: I can not find a place on my profile to unhide this
Rei: Good morning too, Greg!
Rei: Thanks for reaching out to us regarding your Fitbit Aria's BMI that is not showing.
Rei: At this point, I'll be forwarding your chat to the right department.
Rei: Please stay connected.
Please wait while we transfer your chat to the next available agent.Rei is your new agent for the chat session.
Rei: Hi Greg, My name is Rei. How can I help you?
Me: My Aria is not displaying BMI
Please wait while we transfer your chat to the next available agent.Rei is your new agent for the chat session.
Rei: Hi Greg, My name is Rei. How can I help you?
Rei: It seems that my system is routing me back to my queue.
Me: why do you keep
Me: exactly
Me: thats working about as well as my scale
Rei: I'm really sorry for this, Greg and let me try to transfer your chat again so we can further assist you with the Aria issue you are having.Anette is your new agent for the chat session.
Anette: Hi Greg, My name is Anette. How can I help you?
Me: Good morning, my Aria is no longer displaying BMI
Me: i get BF?
Me: and my account does not show it.
Me: says its hidden
Me: I have searched for the area to unhide it but it does not exist for me
Me: not on the computer or app
Anette: I'll be glad to assist you.
Anette: For my records, please confirm the email address associated with your Fitbit account.
Me: gdavis@annexgraphics.com
Anette: Thank you.
Anette: Please allow me a moment to check your account.
Me: jan 19 was the last time
Anette: Are you weighing yourself with dry and bare feet?
Me: yes
Me: i have reset three times
Me: weight myself 5 times each time
Me: same thing bf?
Anette: Is your scale on a hard flat surface?
Me: yes
Me: tile floor
Me: same place it has been since I bought it
Me: when it worked
Me: since the last firmware update it did not work
Anette: Okay, I'm checking some more details. Please allow me a moment.
Anette: Thank you for waiting, Greg. Sorry for the delay.
Anette: I was checking on my end and I see that the impedance of your scale is not working. This is a defect. Although it's still tracking weight, the body fat may not be displayed due to this.
Anette: Please let me know when and where you purchased your scale.
Anette: And your country of residence.
Me: purchased at bed bath and beyond
Me: about a year and a half ago
Anette: Thank you for the information.
Anette: I'm sorry to inform you, Greg, the scale is no longer under warranty. We offer one year of warranty from the date of purchase. I see that the warranty expired on December of 2018.
Me: is that not funny it stopped working in Jan
Anette: I'm sorry for the inconvenience, Greg. The devices don't have a specific life span, they're designed to last a long time but as with any electronic, they may become defective over time.
Me: so whats the cost to fix it
Me: I dont seem to be alone according to google
Anette: Currently we do not have a repair center and our retailers aren't certified to repair any Fitbit product, which is why we do not produce replacement parts. As all troubleshooting steps have been exhausted.
Anette: Nevertheless we'd like you to consider our Aria 2 scale. Based on all the feedback we have received from customers improvements have been made in the newest generation of the scale, including measurement range, updates on the firmware and a Backlit LCD display.
Anette: Currently we don't have a discount online but we might have in the future.
Me: I am not interested in purchasing anything new. I am not satisfied with this result in the least
Anette: I understand and respect your point, again, I apologize for any trouble, Greg.
Anette: Do you have any additional questions for me?
Me: so thats it... no solution go but a new toy that hopefully works....
Me: 19 days after warranty expires and this is the support.
Anette: We're able to validate the warranty at the time that you contact us to report the issue. At this time, the warranty is expired for three months.
Me: I am sure you can find a better solution than that
Me: there are countless emails and posts on the support channel for this issue
Me: on google and on your own website.
Me: everyone is saying the same thing. no support
Anette: I have reviewed your case with my superior, Greg, however, there's no different solution I can offer you.
Anette: We're constantly striving to improve our products and services and your feedback is a great way to enhanced our learning path.
Me: then I will be moving away from fitbit.
Me: this is unaceptaple
Anette: We'd like to keep you in our family but I respect your decision. Thank you for your time.
Me: Un-Real
Anette: I appreciate your time to work with me today, Greg. If there aren't any additional questions, you can go ahead and end the chat.
Anette: I appreciate your time to work with me today, Greg. If there aren't any additional questions, you can go ahead and end the chat.
Me: I am sure you can solve this issue better than Go Buy A New One
Anette: I'd be happy to offer you a different solution if it was possible.
Me: pretty sure for 19days difference you could make a replacement happen
Anette: It's three months past the year of warranty. The warranty expired on December of 2018.
Me: agreed but the last time it worked was Jan 19, you can see that in my profile. I was not aware there was any issue with the device you have now told me it is broken. so thats where I am getting the 19days
Anette: As I was mentioning, we're able to validate the warranty at the moment you contact us.
Best Answer
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