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Aria not syncing

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‎04-12-2021 00:37 - last edited on ‎04-12-2021 04:58 by Fitbit Moderator

‎04-12-2021 00:37 - last edited on ‎04-12-2021 04:58 by Fitbit Moderator

My aria is registering my weight in my app as a guest so I have to manually associate it to my name. I have deleted aria I have deleted app and started again but it still won’t sync up to my account. Help is so needed.

 

 

Moderator edit: updated label

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5 REPLIES 5

‎04-14-2021 14:49

‎04-14-2021 14:49

My Aria hasn't synced since January. Removing a battery and replacing doesn't put it into setup mode. Instead, the Aria says it is connecting to my SSID. But no sync, and no displayed error.

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‎04-14-2021 19:34

‎04-14-2021 19:34

I reset mine yesterday and it’s doing the exact same thing. The app sees it, it shows a full battery. My weight saved as guest. I’m stuck.

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‎04-14-2021 20:21

In response to UKFanRN

‎04-14-2021 20:21

I got it working. You have to be meticulous about tapping the bottom 2
corners of the scale for less then 1 second at just the right time. Then,
you have to wait because it will at first look like it did not work. Then
after a few seconds it will enter setup mode.
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‎04-15-2021 10:48 - last edited on ‎04-17-2021 05:15 by Fitbit Moderator

In response to UKFanRN

‎04-15-2021 10:48 - last edited on ‎04-17-2021 05:15 by Fitbit Moderator

I have even been onto live chat with Fitbit and they couldn’t help me. I’ve had mine for years with no problems but now this. So annoying

 

I can get it to setup mode no problem and it registers on the app but won’t sync my weight to my name. Fitbit live chat couldn’t even get it to work


Sent from my iPad

 

 

Moderator edit: merged reply

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‎04-26-2021 14:52

In response to fionacreamer

‎04-26-2021 14:52

My aria 2 scale just started doing the same thing this morning it worked fine two days ago. Only takes my weight as a “guest”, I can change it inside the app and log it under my name… What a pain! Just ordered a smart scale from Apple I’m over it.

 

I spent a half an hour on the phone with Fitbit customer service and they had no answers other than saying “we are working on it and it’s a known issue”

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