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Aria scale won’t recognize weight change

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‎03-24-2019 09:55 - last edited on ‎03-04-2021 05:25 by Fitbit Moderator

‎03-24-2019 09:55 - last edited on ‎03-04-2021 05:25 by Fitbit Moderator

I was recently pregnant and since giving birth have lost a lot of weight (not surprisingly) but now my scale won’t recognize me. I have to manually enter every weigh in. How do I reset it to recognize me without losing old data?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎03-24-2019 11:29

‎03-24-2019 11:29

When your initials do not appear, tap hard on the lower right corner until you see them.

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‎03-24-2019 16:57

In response to SunsetRunner

‎03-24-2019 16:57

I’ve tried tapping hard at all different times (before weighing, immediately after, when “guest” appears) and nothing happens. It doesn’t give me any options to change user. It just gives a check mark and then the screen goes blank. Any suggestions?

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