help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Recovering old "guest" data from the Aria scale

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2019 16:38 - last edited on ‎03-04-2021 05:26 by Fitbit Moderator

‎02-13-2019 16:38 - last edited on ‎03-04-2021 05:26 by Fitbit Moderator

Back in late 2015, I went about a year and a half w/o a fitbit, but had the aria scale for a couple of years prior and still today.  During the time w/o the fitbit, my weight from the scale must have registered as guest as my weight history shows a flat line during that time.  There must be some way to retrieve that data, which is about 2-3 years old at this point, but I'm coming up short.  The data attached to my profile goes back 5 years...the guest data must be someplace.  Any help is appreciated, thanks.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-14-2019 05:26

‎02-14-2019 05:26

@bbhl13 Welcome to our Fitbit Community! Regarding your inquiry, I'm afraid to tell you that the data you are asking about, cannot be recovered or retrieved unluckily. I know how frustrating this can be for you.

 

I appreciate your understanding with this and let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎03-24-2019 08:35

In response to JuanJoFitbit

‎03-24-2019 08:35

Hi, what is the cut off before the data is lost? I'm trying to recover/assign guest data from the last 6 months..

Best Answer
0 Votes