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Aria setup process not completing

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‎07-21-2019 13:18 - last edited on ‎03-18-2021 07:00 by Fitbit Moderator

‎07-21-2019 13:18 - last edited on ‎03-18-2021 07:00 by Fitbit Moderator

I am in the process of trying to set up my Aria to my App and I get all the way to where the phone is connected to the scales but it always comes up saying set up didn't complete, I have also tried doing this on a desktop and still the same issue. Considering the Aria is £99 this is not acceptable. Please can you advise of a fix? 

 

 

Moderator edit: updated subject for clarity

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