01-17-2018 20:24 - last edited on 02-03-2021 06:18 by JuanJoFitbit
01-17-2018 20:24 - last edited on 02-03-2021 06:18 by JuanJoFitbit
Just and update. I had and aria do the whole ERR message thing and customer support told me I could fix it by buying a new one. They don't even have service centers to try and fix them. Anyway, now my parents Aria is doing the same thing after just over a year of use. Convenient how they stop working right after the warranty date.
Fitbit Aria = garbage.
Anyone else?
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
03-09-2019 10:50
03-09-2019 10:50
03-11-2019 04:36
03-11-2019 04:36
@Mysanders I'm sorry to hear that you decided to use another brand. I respect your point and your decision.
Thank you for sharing your feedback.
09-03-2019 03:37
09-03-2019 03:37
I have a great suggestion. Please devise an update for the Aria 1st gen to stop the ERR message that so many loyal customers seem to be having. There are many many posts from angry customers having the same issue and thats probably just the tip of the iceberg. How many haven't bothered to report it and just binned the scale instead. You have the ability to make so many customers happy and to rebuild the FitBit reputation. If you can't fix this, can you at least explain why it is happening to so many and why we are being told by customer support to remove a battery, stand on the scale 5 times etc which appears to have worked for NOT A SINGLE CUSTOMER!
09-04-2019 19:48
09-04-2019 19:48
Same issue here! My Aria 1 stopped working after a battery change, just like all the others.
Fitbit - Please correct the issue or lose customers.
09-04-2019 23:09
09-04-2019 23:09
10-11-2019 08:42
10-11-2019 08:42
I have the same issue, ERR message on screen I have tried removing battery, then turned on and tried for a few times and it did not work. I also tried configuring again the scale, but it did not work. 😞 So sad since just a couple of days before it was working!.
10-21-2019 09:35
10-21-2019 09:35
Hi! I know your post is over a year old now but I was hoping to still had the directions for fixing the err message on the Aria
10-21-2019 09:56
10-21-2019 09:56
12-15-2019 03:26
12-15-2019 03:26
I'm another victim of the aria scales Err message.
I contacted support who stated it is a known fault but no fix. They are just 'faulty'
The suggestion made was to remove battery initially. Then step on with dry bare feet! I was astonished by the lack of knowledge and complete disregard for customer service.
I even called, waited over 15mins to be told noone from the correct aria department was available.
I tried splitting broadband prior to contacting the official support but they really couldn't be called customer support with such terrible service.
I won't be purchasing anymore scales as again suggested by customer 'support'. Why would anyone if the outdated technology cannot be fixed.
Even amazon reviews are all negative lately on the scales. Sats it all!
03-10-2020 15:30
03-10-2020 15:30
Just had a great experience with Fitbit Customer Support regarding this same issue.
They are sending me a replacement Scale and as My Aria is no longer sold they upgraded it to an Aria 2 It would seem all the feedback here must have changed their approach.
I am very happy with the outcome and are now awaiting the arrival of the new Aria 2.
Great job Fitbit Team!
03-10-2020 20:14
03-10-2020 20:14
05-21-2020 14:04
05-21-2020 14:04
Getting the "Thinking ERR" message on my Aria scale, how do I fix it?
05-21-2020 15:18
05-21-2020 15:18
05-29-2020 11:13
05-29-2020 11:13
My Fitbit scales say to get off then say error I’ve no help with this issue ?
05-29-2020 14:15
05-29-2020 14:15
05-29-2020 15:31
05-29-2020 15:31
05-29-2020 15:40
05-29-2020 15:40
05-29-2020 16:02
05-29-2020 16:02
07-05-2020 06:36 - last edited on 03-22-2021 06:01 by JuanJoFitbit
07-05-2020 06:36 - last edited on 03-22-2021 06:01 by JuanJoFitbit
lucky you, Ive spent months trying to get this junk working after moving apartments. I just want to find out how much I weight, nothing more nothing less - you need to be a computer genius to get this rubbish to work. Unfortunately I only been a linux systems administrator since 1995 when the internet began. Good luck - I think getting unemployment benefits would be easier.
Its not that good!
I am second gen and I cant get mine to work, sure I can setup an account, add avatars, chat with people all over the world - the only thing I cant do is know my weight.
Moderator edit: merged reply
11-10-2020 07:39 - edited 11-10-2020 08:15
11-10-2020 07:39 - edited 11-10-2020 08:15
My family & I been a FitBit customers for almost a decade. A few weeks ago after changing out the batteries in you Aria scale, it started repeatedly flashing STEP OFF for several minutes before ERR pops up. After changing the batteries again and resetting it to the internet, it says SENSING, THINKING, ERR. I’m really frustrated as I had a baby a few months ago and I’m working on losing the pregnancy weight but can’t track it when the scale doesn’t work. We’ve had an Aria scale since 2015 with no issue until now.
Is there a solution to this problem or not???