help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria stopped connecting to WiFi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2019 07:02 - last edited on ‎03-08-2021 10:16 by Fitbit Moderator

‎09-19-2019 07:02 - last edited on ‎03-08-2021 10:16 by Fitbit Moderator

I have an Aria 101.  Since August 29, 2019 it will not connect. 1st support person said it has a bad sensor.  So I hooked up a replacement Aria 101 and it has the same issue.  After working with 6 people, I still cannot get it to connect to the wi-fi.  This is the same wi-fi we have always had. We have gotten it to read weight but not register it.  The scale is in the same place as it was, and oh by the way it has no problem tracking my sleep from that distance.  I think something has changed at fitbit.  Too many people have this problem during the month of September 2019.  WHAT is goin on?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎09-19-2019 11:44

‎09-19-2019 11:44

I have gotten the "Sensing - Thinking - ERR" error since around that time as well. I replaced batteries, reset the scale, re-established wifi connection. Nothing has worked. Of course the customer service said I just need to buy a new one.

Best Answer
0 Votes

‎09-20-2019 06:10

In response to adennis11

‎09-20-2019 06:10

Thank you for replying as I was beginning to think I had lost it.  

 

Best Answer
0 Votes