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Aria won't recognize my user

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‎06-08-2020 10:56 - last edited on ‎03-25-2021 06:10 by Fitbit Moderator

‎06-08-2020 10:56 - last edited on ‎03-25-2021 06:10 by Fitbit Moderator

Hi Guys,

 

I just moved and I think something happened to my Aria 2. When I weigh myself it asks if I'm the apple. I am the butterfly and my fiance is the rocket. 

 

I have:

Made myself the apple

pairing and unpairing my scale and the network

Removed the fitbit app from the phone and re-install everything

Power washed the  hardware. 

 

Anyone have trouble with this?

 

Thanks, LD

 

 

Moderator edit: updated subject for clarity

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