Aria2 showing multiple entries

[Frank0163]

My Aria2 is showing multiple entries each time I weigh in. For instance, on Jan 30 it shows over 20 entries and I only weighed once...see below screenshot.

[JuanJoFitbit]

@Frank0163 Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 syncs multiple readings. Thank you by the way, for providing a screenshot of your Dashboard. In order to fix this issue, please restart your scale by taking out the batteries for 15 seconds and put them back in. Once you've done this, restart your phone. Finally, weigh in yourself and see if your scale stops syncing multiple readings.

Keep me posted on the outcome! 

[Frank0163]

I tried this twice and it's still doing the same thing...

[JuanJoFitbit]

@Frank0163 Thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, please make sure that your phone has the most recent app version installed. If the app is up to date, log out of the app, restart your phone, open the app and log in. Finally, weigh yourself and see if your scale stops syncing multiple weigh ins.

Let me know how it goes! 

[Frank0163]

I have the most recent software on my phone. I have two Aria 2 scales. My
wife has one, and I have another. Her's is working fine. Mine is not
working properly as we have discussed. What can Fitbit do to help?

Thanks,
Frank

[JuanJoFitbit]

@Frank0163 I appreciate your response and the time taken to try the workaround shared in my previous post. Since the issue persists with your Aria 2, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts!