help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Discrepancy with display and log weights

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2019 04:26 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎01-30-2019 04:26 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

While weighing in I see a display weight and my aviator and a check mark. When  I go to my phone and hit “Log Weight” it is different by about 2 lbs. Why is this?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-31-2019 06:39

‎01-31-2019 06:39

@BigBurrOak Welcome to our Fitbit Community! I'm sorry to hear that your Dashboard shows different readings from your Aria 2. Please make sure that your phone has the most recent app version installed.

 

If the app is up to date, please restart your Aria 2 by taking out the batteries for 15 seconds and put them back in. Once this has been done, weigh yourself 5 times and see if those readings are shown on your Fitbit Dashboard exactly as they appear on your scale itself.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer