Help how do I reset

[Swampiesue]

Can anyone help me reset my aria 2 after pressing reset button please idiots guide as I’m not very technical thanks 

[DramaQueenDiva]

All you need to do is take the batteries out of the scale and put them back in.

[Swampiesue]

I’ve done that but now I don’t know how to reset them, 🥲

[Swampiesue]

I’ve got www.com/setup going along the top and when I weigh I’m still guest. 

[DramaQueenDiva]

You need to follow the instructions to a T on that website.

[Swampiesue]

If I go to website it wants to charge me 5 pounds a month 

[DramaQueenDiva]

Send me a screenshot of EXACTLY what you see.

[DramaQueenDiva]

This is where you need to go: https://www.fitbit.com/scale/setup/start 

[Swampiesue]

Hi I’ve tried to connect twice however it just keeps going back to the beginning again, my battery in my I pad is failing so I’ll try again when I have more power thanks for your help 🙏😘

[DramaQueenDiva · Accepted solution]

That iPad may be why you're having issues and could have saved a lot of troubleshooting if it was mentioned earlier. Please try the setup again from a laptop.

[Swampiesue]

No I’ve been trying for a week but despite the battery loss checked this morning and yesterdays try at fix seems to have worked, thank you so much 🙏🙏🙏😘😘😘

[DramaQueenDiva]

Not a problem, glad it's working!