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How do I return my Aria Air?

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‎11-05-2019 02:48 - last edited on ‎05-11-2021 11:08 by Fitbit Moderator

‎11-05-2019 02:48 - last edited on ‎05-11-2021 11:08 by Fitbit Moderator

How do I return my Aria Air? I ordered from the FitBit website and there are no return instructions in the box.  

 

It does not sunc with my FitBit so is therefore unfit for purpose. 

 

 

Moderator edit: updated subject for clarity

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‎11-07-2019 09:29

In response to Jurassic_Mars

‎11-07-2019 09:29

We are aware of an issue that is currently preventing your Aria Air from syncing properly. We apologize for the inconvenience, and are working to resolve this as quickly as possible. We will update this thread as soon as we have more details on this fix, and appreciate your patience in the meantime.

View best answer in original post

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5 REPLIES 5

‎11-05-2019 03:48

‎11-05-2019 03:48

@lindypops6   Please contact Support for help returning your scale.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎11-05-2019 08:24

In response to LZeeW

‎11-05-2019 08:24

I contacted them but as I bought from your website,  I have to pay to send it back, even though it is faulty.  Apparently that is FitBit's returns policy. I would have to send it via a courier.  This is not an option as by the time I got my refund I would probably still be out of pocket 😞

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‎11-06-2019 10:39

In response to lindypops6

‎11-06-2019 10:39

What isn't working?

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‎11-06-2019 12:43

In response to Hypnotoad

‎11-06-2019 12:43

Check out the biggest thread in the forum here, apparently there is no Aria Air that works.

Best Answer

‎11-07-2019 09:29

In response to Jurassic_Mars

‎11-07-2019 09:29

We are aware of an issue that is currently preventing your Aria Air from syncing properly. We apologize for the inconvenience, and are working to resolve this as quickly as possible. We will update this thread as soon as we have more details on this fix, and appreciate your patience in the meantime.

Best Answer
0 Votes