Latest measurements appear to upload fine, but aren't showing in Android app

[EternalStudent]

Haven't used my Aria (1) scale for a while, but it thinks new measurements are a guest and uploading fine. But nothing new appears for "recent weigh ins".

Waited a day or two, and replaced the medium strength batteries with a different "new" set.

Same data today, again. Prefer not to factory reset or log out randomly hoping to fix things.

Also dashboard website is missing. And support area of app says no network after any search (working fine otherwise as I post from same device).

[JohnnyRow]

Dashboard on internet has been gone a long time - many, many months, maybe a year.
Does your weight show up for you on phone app?
What do you mean by "same data today"?  Is it showing same weight?  Did your weight measure differently than yesterday?  If so, why do you say it is uploading fine?
I guess I'm having trouble understanding your whole post and the issue.

[EternalStudent]

Thanks for trying, and sorry for the confusion.  I was not at my best mentally, and the post was after being frustrated/disappointed a number of times.  Like how the Android app returns a scary looking network error if I search the help area.

99% sure the solution is 'install the scale after factory reset', but was partially recording my problems for posterity.  And trying to see if I'm mistaken on the only next step for me.

As I said, haven't used my Fitbit stuff for a while.  And yes I saw the dashboard change is not brand new, but it is surprising to me and frustrating.  I was partially trying to explain the various ways I tried to get anything working.

My best guess is the scale is uploading to Fitbit, but somehow that data isn't connecting in the app to my user + device anymore.  Like maybe a ghost device in their system has those new data entries, but I cannot search based on the hardware ID or look in the device itself directly.

That the previously working system was broken by them, and the only possible 'fix' is to start over, as if I just bought it.  That was the Fitbit answer back when I bought all this crap and it never got better (kept hoping they'd have bulletproof processes someday, since they were fairly successful for a while).

------------  [ clarifying problem details in case they help ]

No new readings appear in the Android app.  I looked under the scale's entry (recent weigh ins after tapping upper left icon, then tapping scale device entry), and my user/profile.  Though the scale assigned the very different measurement (15+ lbs difference from last data point) to a guest initially, which is by design according to their support and I expected it.

I thought the dashboard might show me something different.

My Aria scale hardware acts like it is taking new measurements and successfully uploading to cloud.  Have done at least 2 times now.  I see a weight number and get the check mark icon at the end of it all.  In the past I'd see a big X if it failed, and generally when it'd worked once it'd keep working (months if not years).

No changes have happened recently to any of it (scale or wifi network, hardware or software).  All I've done is run the app a time or two, and let the auto Google Play updates happen as needed.  No changes to my user or settings that I can remember.

[JohnnyRow]

Many people have found their original Aria scale no longer connecting to their wi-fi because they gotten new routers required for higher speeds with different network protocols that the Aria doesn't connect to.  I'm not sure of their symptoms but I'm guessing it doesn't sound like your problem.  Other than that, sorry I'm no help.

[EternalStudent · Accepted solution]

Yeah, makes sense.  I'm our household's techie, and our hardware is old enough now I doubt anything is updating automatically.  I mean beyond the Android app itself and Fitbit's side of things.  These were old (no longer getting firmware updates) before I set them up here, the most recent time.

Next I'll proceed to pretend I'm selling my device(s) and that I bought them again.  Guessing my very sparse use isn't helping either (can't say how long it truly works for after setup, or when things started to silently fail like this).

Thanks for giving this a go for me, and for offering up what ideas you have.  In the past I'd spend a bunch of time searching and reading old posts in case they could help, but unless it *really* matches my problem it has rarely been worth the time and effort.