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250 steps not recording everywhere...

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‎07-25-2017 21:26

‎07-25-2017 21:26

So when I complete 250 steps for the hour, it's showing up on my fitbit and the we dashboard, however it isn't reflecting on the app. (It's showing I missed an hour). Sometimes it does the opposite, and shows up all hours on my phone, but is missing an hour on my actual Fitbit. This is really starting to frustrate me - is there a fix for this problem? 
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‎07-26-2017 05:34

‎07-26-2017 05:34

A warm welcome to the Community @lunatone. I just want to let you know that our team is aware of this issue and is working in finding a solution for this. Please keep an eye in this post, where our friend @CallieM is providing updates about this.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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