403 error while syncing

[Barryc81]

My Blaze stopped synchronizing fully with the app. I have read through at the solutions (restart phone/watch/reinstall app/change time settings/delete Bluetooth/reconnect/turn Bluetooth on and off) to no avail. The phone picks up the watch gives a code which I enter and all I get is the 403 error. If this is due to traveling it’s a pretty poor show as Fitbit is an international company. I love my Blaze and thought about the Ionic but I feel I may just bin that and get an iWatch. Any suggestions would be appreciated!

Moderator edit: subject for clarity

[Rich_Laue]

Possobly, without knowing what type of Internet connection your using it is hard to say. 

403 is forbidden, this could simply mean that your on a public WiFi and whatever port that is used to sync is being blocked. 

[AlejandraFitbit]

A warm welcome to the Community @Barryc81 and @Rich_Laue thanks for stopping by.

I appreciate the efforts in trying to fix this issue. The error 403 means that our servers can't be reached at that particular moment. You can try to set your timezone to automatic and see if it works. To set your time to automatic do the following from the Fitbit app:

1. Tap the account icon.
2. Swipe down and tap Advanced Settings
3. Enable the Automatic Location option
4. Sync

I hope this helps, let me know if you need any additional help.