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Active minutes decreasing when I sync

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‎02-13-2018 04:42 - last edited on ‎02-14-2018 03:38 by Moderator Alum

‎02-13-2018 04:42 - last edited on ‎02-14-2018 03:38 by Moderator Alum

Hi,

 

Can anyone help me? When I sync my active minutes to the Fitbit app, it takes off 10-12 minutes of my workout time. It’s a Fitbit Blaze.

 

 

Moderator edit: subject for clarity

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‎02-14-2018 03:39

‎02-14-2018 03:39

A warm welcome to the Community @Calvin82.

 

Are you manually logging any type of activity that might be taken away this information? Can you please tell me how are you logging your exercises?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-14-2018 03:58

In response to AlejandraFitbit

‎02-14-2018 03:58

Hi I don’t manually log I sync after my workouts

Sent from my iPhone
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‎02-15-2018 03:11 - edited ‎02-15-2018 03:11

In response to Calvin82

‎02-15-2018 03:11 - edited ‎02-15-2018 03:11

Thanks for the update @Calvin82. Could you please provide me with a photo of the active minutes that you are seeing in your tracker and the ones you are seeing in the app? To attach an image, you can follow the instructions provided in this post.

 

See you around. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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