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Active minutes, sleep and syncing issues

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‎01-02-2018 12:55 - last edited on ‎01-04-2018 05:21 by Moderator Alum

‎01-02-2018 12:55 - last edited on ‎01-04-2018 05:21 by Moderator Alum

Since the Dec 14th, 2017 my Blaze has not registered my Active Minutes or Sleep Pattern and from Jan 1st, 2018 it won't sync with the challenges on the App. I have a Samsung Galaxy S8. Since I upgraded my phone and changed networks from EE to Sky it hasn't been able to sync text messages nor will it track my routes through GPS.

 

Any help would to fix these issues would be appreciated.

 

 

Moderator edit: subject for clarity

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‎01-04-2018 05:23 - last edited on ‎05-26-2025 10:12 by Fitbit Moderator

‎01-04-2018 05:23 - last edited on ‎05-26-2025 10:12 by Fitbit Moderator

Hey there @TracyWW, it's great to welcome you!

I just want to let you know that there are some inconveniences in the connection between the Blaze and Samsung Galaxy S8/S8+. For more information about this, I recommend taking a look at this post. Your patience will be much appreciated while our team work in a solution.

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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