All day sync doesn't sync.

[Cinn1985]

Since I got my Blaze (which I love) I have had to manually sync it. I also have the Charge HR, which syncs automatically just fine. Unfortunately, I wear my Blaze more often, so that means I need to remember to go in and sync the device. It wouldn't be such a huge issue, but when I got to sync it with my phone (S6 Edge, Android Marshmallow) it's quite a process. It rarely works on my first try. Yes I do everything they suggest on the help page. In fact, I usually have to do at least one or two of those things every time I sync my Blaze. Lately, I've taken to turning off my WiFi to sync while I'm at home because it seems to help. Dunno if that's true or not, but it seems that way to me. I also end up rebooting the Blaze and my phone at some point in hopes that it will work.

In other words, I want to love my Blaze more than I do. I'm not going to angrily send it back immediatly and demand a refund. I've been with fitbit for a few years now. I started with a One, and it was great. I know that Fitbit will get around to fixing these problems (like the all day sync, the not syncing at all, and the vibration issue). I just hope it's sooner rather than later.

[SassyPants-21]

I don't get it. All of a sudden my blaze just stopped syncing with my phone . It just all of a sudden stopped working.

[Fands]

I have a Galaxy S-6 (last years phone).  I usually never have trouble..this morning i tried to sync 3-4 times..kept saying tracker not found.  an hour later all is well.

I have no trouble usually with my phone and Blaze at all.

Did you do the recent phone update from last week?

[Cinn1985]

Yes I did.
This is the first time I've said anything, but I've had these issues since I got it in the beginning of April.

[Fands]

i would ask for help from customer service--or do a search here on the threads-- I originally could not get my texts to appear until i finally hit the magic combination that someone posted.  maybe your phone provider can help.

[Cinn1985]

I appreciate the advice, but I have to say that I don't have a whole lot of confidence in what Verizon can do for me. Previous encounters with them have left me a bit skeptical of their 'experts'.

I just started using the Windows 10 app on my Lenovo Yoga laptop, and it synced! So maybe I'll just try and use this for a bit.

[fudge22]

---

@SassyPants-21 wrote:
I don't get it. All of a sudden my blaze just stopped syncing with my phone . It just all of a sudden stopped working.

---

Happened to me a few days ago. I assumed it was wifi related so I turned off wifi and it still didn't sync, so I closed out the app on my phone, erased from my recently used apps list, shut down the blaze for 30 seconds and bam, synced again, even after turning on wifi. 

[SassyPants-21]

I closed out all recently used apps, then shut my phone down . That worked for me thank you.

[Cinn1985]

The manual syncing does work...eventually. Usually it does involve a reboot from one device or another.

The thing I really would like to see work, though, is the all day sync. I'd rather not have to manually sync it at all when I have the 'always connected' and 'all day sync' options turned on. This is the thing that really annoys me. I assume the problems are related, but I'm hardly an expert. My husband has a Blaze as well with the same phone, and is having the exact same problems.

[AngelaMa]

Hello everyone! @Cinn1985, @SassyPants-21, @fudge22 and @Fands Thanks for taking the time to visit this thread. 🙂  Please notice that if you are running OS 6.0 (Marshmallow), Google has changed the permissions required for Bluetooth syncing. You must turn on location services to sync your tracker (Settings > Location). For more information about the latest Google permission requirements, see Google's Android 6.0 Changes document.

If you are having issues syncing after this, make sure your app is running the latest version and troubleshoot as instructed here. If you are still experiencing issues after the troubleshoot please reach out to our support team so they can provide you personalized assistance. 

Thanks for stopping by! 🙂  

[Cinn1985]

I tried all these things before I said anything on the forums because I
knew this would be the response I got from a moderator. Thanks though.

[Cinn1985]

I think I figured it out finally. I've been messing with settings, and I don't know why I didn't try this one first, but I turned OFF the all-day-sync on the Charge HR and, so far, I think Blaze may have actually auto-updated! I had my husband do the same with his Surge. I'm not sure if anyone is bothering to read this, or maybe everyone already knew to not have two fitbits trying to automatically sync, but I will update later today if it's works. I can't be the only person with this problem.

[AngelaMa]

Hello @Cinn1985 thanks for sharing the troubleshoot, let me know how it goes after turning off the All-Day sync off for the Charge HR. 

Keep me posted! 🙂 

[Cinn1985]

Sorry I forgot to update. Both my husband's and my Blazes are now auto
syncing and connecting with our phones much more easily. I don't know why I
never thought of that, buy whatever.

[AngelaMa]

Hello @Cinn1985 I'm glad to know that your Blaze is syncing properly after updating! 

Hope to see you around more often. 🙂 

[Cinn1985]

I'm not sure you read my post.