03-11-2016 23:27
03-11-2016 23:27
Hello to all,
I just got a new blaze and it seems that I cannot get any notifications shown up on my tracker, even in just bubbles. I have tried all bits and pieces I have read in the forum, all settings are set up to recommended, notification center is on, pop up notifications are on, I have selected my text, call and calendar notific types, I have enabled all available choices, I have rebooted tracker and phone. I followed the troubleshouting tips but still nothing. Noted that y phone, a Huawei P8 is compatible. The strange thing I noticed is that my phone under bluetooth settings can only find the Blaze (classic) option not the Blaze plain option. Yet syncing is performed normally. I tried to unistall tha Fitbit app, reinstalled it, and for a moment I was able to see the Fitbit Blaze under bluetooth devices, but I was unable to pair it from there( although I know you can only pair it through Fitbit). After some other settings I tried the Fitbot Blaze devise had disappeared again. Is that maybe the reason I cannot get notifications, a possible pairing issue?
03-11-2016 23:46
03-11-2016 23:46
"To verify that set up was successful, look at the list of Bluetooth-connected devices on your mobile device. Your tracker name should appear."
Just to add that under connected devices I can only see Blaze (classic) not Blaze, while the second one is not even showing when searching for new devices. Despite the above I get to sync my phone with my tracker.
03-12-2016 04:54
03-12-2016 04:54
Take a look at this article on how to set an Android phone up to push notifications. This push needs to be turned on for the Blaze to recieve notifacations.
As for the BT low energy showing up or not, i noticed on the older Android OS it fod not, but it is the app that pairs, pairing can not be down in the standard way.
03-12-2016 05:02
03-12-2016 05:02
03-12-2016 05:11
03-12-2016 05:11
It might be which version of Android is running on the phone?
I know it seems to work with lollipop and marshmallow, i never got the Surge to receive notifications on kitkat.
03-12-2016 05:16
03-12-2016 05:16
03-12-2016 05:20
03-12-2016 05:20
That's the same version my phone is running, does the connected GPS work during a walk?
03-12-2016 05:25
03-12-2016 05:25
03-12-2016 05:36
03-12-2016 05:36
And on the phones lock screen or status bar are you able to see text messages.
They say the lock screen is optional, but my experiance has shown otherwise. Text messages where not consistent until i enable this lock screen text popup.
Not saying this is the cause, I'm fishing for possibilities, Android can be a pain at times, and and perplexed as to why the Blaze doesn't show, this as you say might be the key.
You could try to setup the Blaze as a replacement tracter. Perform the add tracker routine, and choose r the Blaze to replace. This had worked to fix other problems.
03-12-2016 05:41
03-12-2016 05:41
03-12-2016 06:25
03-12-2016 06:25
03-16-2016 05:31
03-16-2016 05:31
Hello again.
Well 4 days later , I still haven't found a way to make my Blaze appear under my Bluetooth settings. My connected GPS won't work as well, it only works with the app, if I cick start from my mobile. I have contacted Customer support but communication is difficult. They respond to me at a rate of one message, every 2 days. Any other suggestions of what may be wrong??
04-15-2016 03:55
04-15-2016 03:55
04-15-2016 05:33
04-15-2016 05:33
Have you tried all recommendations given in this forum? For me after 2 weeks of contacting customer support it appeared that my Huawei P8 version was not compatible, thus I had no notifications or connected GPS. I have no idea whether they are trying to fix it or not. If you are planning to contact customer support I propose to send them an email via Fitbit app. In this way the email will include some important features of your device that will help Fitbit team respond to your matter more accurately.
04-15-2016 06:30
04-15-2016 06:30
07-28-2016 01:17
07-28-2016 01:17
i am having similar problems with my huawei honor 6 and blaze pairing.
tried everything , switched to marshmallow, cleared cache , all permutation combinations tried but it doesnt show notifications.
may be Fitbit added huawei just like that , or its the blaze which has a issue as in marshmallow i can see that in the setting and app notifications the default is fitbit but it still doesnt work. very suprising.
has any one got a solution for this.
07-29-2016 17:31
07-29-2016 17:31
08-16-2016
06:21
- last edited on
03-04-2025
09:53
by
MarreFitbit
08-16-2016
06:21
- last edited on
03-04-2025
09:53
by
MarreFitbit
Hi there guys @anshullahoty @nhung_t, good to see you around!
I'm sorry to hear that you're having problems with your Huawei Honor 6 and Huawei Honor 6 plus not working with your Blaze. It does appear in the list of compatible devices but its strange that it's not letting you pair your tracker or get all the functions to work correctly.
Anyone else around here that has tried to use a Huawei Honor 6 or 6 Plus and it has worked that can share their suggestions?
Help others by giving votes and marking helpful solutions as Accepted
08-16-2016 07:36
08-16-2016 07:36
10-16-2016 21:22
10-16-2016 21:22