help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App on iPhone won’t open

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-16-2017 08:05

‎11-16-2017 08:05

Yesterday the app wouldn’t open on my iPhone. It acted like it was going to but just got a white screen. After searching the help, I tried all the suggestions and eventually uninstalled and reinstalled the app. It then opened. Today it’s back to doing the same thing, white screen. Restarted the phone, still no good. 

I don’t want to have to reinstall the app every time I want to use it

Best Answer
2 REPLIES 2

‎11-16-2017 09:54 - last edited on ‎03-05-2025 06:44 by Fitbit Moderator

‎11-16-2017 09:54 - last edited on ‎03-05-2025 06:44 by Fitbit Moderator

Hi there @txyogi.  Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with the app acting up. I have not heard much of this happening but a friend of mine was having this exact issue.

I would recommend making sure that the OS version on your iPhone is up to date. According to her, her version is a little old so this could be causing the app to act this way. If your iOS version is up to date and this is still happening, try opening the app and if this happens, force quit it by double pressing the home button and swiping the app up and then, open it again and see how it goes.

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎11-16-2017 10:23

In response to FerdinandFitbit

‎11-16-2017 10:23

Thank you your suggestions.

The issue started happening after the latest iPhone update so I have the
latest version.
I did all the things you suggested to no avail.
I have just uninstalled the Fitbit app and reinstalled so it is working
again for the present just as it did the last time I uninstalled and
reinstalled. I will see if it continues to work or fails again as it did
the last time after one day
Best Answer
0 Votes