Auto Heart Rate

[Brian42]

I'm on my second blaze tracker do to the heart rate monitor not tracking my heart rate in my sleep or anytime during that matter. This happens when I have the heart rate set in auto, the other heart rate setting are fine.

[Rich_Laue]

Then I would leave it set to on, there is  post someplace, I don't remember where, that described the difference.  I remember it has something to do with the heart rate, and exercise versus non exercise.  It might be something about your system that confuses it.

Even in on the HR turns of after removing the tracker.

[AngelaMa]

Hello @Brian42 welcome to the Fitbit Community! 🙂 @Rich_Laue thanks for your cooperation! 🙂 @Brian42 This is weird, are the lights on the back of your tracker blinking when the heart rate is on Auto? Did you try restarting your tracker? 

[Brian42]

Hey AngelaFitbit, yes they do blink when in heart rate auto. I've gown through the steps to no avail.

[AngelaMa]

Hello @Brian42 I'm sorry to hear that. I would suggest to contact customer support and let them know with details the issue you are experiencing, make sure to let them know the troubleshoot you have performed to save some time. 

Keep me posted! 

[Brian42]

AngelaFitbit, I did contact customer support before I addressing the Fitbit community. They sent me a replacement with the same issues.

[Rich_Laue]

From the heart rate FAQ.

HOW DO I CHANGE THE HEART RATE SETTING ON MY TRACKER?

Log into your fitbit.com dashboard and click the gear icon in the top right corner. UnderSettings > Devices > Heart Rate, you can choose On, Auto, or Off.

The default setting of Auto is appropriate for most people; the heart rate tracker  is active when you are wearing it and is inactive when you remove it. If there are times when your heart rate isn’t being tracked even though you are wearing your tracker, you can choose On. If you aren’t interested in heart rate tracking or want to maximize battery life, you can choose Off.

[Walksalot1]

Same on my end. Auto setting does not work whatsoever. Need to set to on, however the battery dies quickly. The 5 day promise sold me on the blaze. It's more like 2-3 days. I'm disappointed. How do I get my money back?

[Rich_Laue]

Hello @Walksalot1, if your wearing your tracker, then i5 2o7ld no5 matter if the Heart rate was set to auto or on. Either way the battery life would not be adversly affected.

 You might want to contact.fitbit.com and have them look a5 the back end of your tracker, but firs5 i suggest dowing a shutdown through the settings menu on the Blaze.

As for returning the t4acker, this would depend on how you purchased it?

[AlejandraFitbit]

A warm welcome to the Community @Walksalot1 and @Rich_Laue thanks for stopping by.

I would like to know if you keep having problems with your heart rate registration? If you do, please restart your Blaze and check this post, where you will be able to see some things that might be affecting your reading and some tips to fix this.

Catch you later. 

[smurph76]

This is strange. Sounds similar to my problem. After 7 months mine has stopped recording heart rate when set to auto. The lights flash intermittently, and they stop when I take it off, as you would expect, but there are no heart rate readings - so no activity/sleep data. This only happens when it is set to Auto.

It works perfectly when I change the Heart Rate setting to 'On' and re-start, but not when I go back to 'Auto'. Then it stops working again. I don't want to sacrifice battery life by having it always on, even if it isn't a huge difference when you wear it a lot, there are always times when I take it off and surely over time 'always on' will impact on battery performance.

I've been through it with support and waiting for them to come back to me.

[AlejandraFitbit]

A warm welcome to the Community @smurph76. Have you tried the instructions I provided in my previous post? If you haven't, I recommend following those steps. Also, I would like to know if you have heard from our support team?

Hope to hear from you soon. 

[smurph76]

The support team have been great but it is a faulty sensor. Replacement unit on its way. Have to hope it lasts longer this time. Glad we have a two year guarantee in U.K. - just in case.

[smurph76]

The support team have been great but it is a faulty sensor. Replacement unit on its way. Have to hope it lasts longer this time. Glad we have a two year guarantee in U.K. - just in case.