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BPM

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‎05-09-2017 16:51

‎05-09-2017 16:51

My almost new blaze has stopped recording my BPM . Any one know how to fix?

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4 REPLIES 4

‎05-10-2017 09:25

‎05-10-2017 09:25

Hey there @robmyers13. Great to see you in the Community Forums! 🙂

 

I'm sorry to hear that your tracker is no longer recording your heart rate. I would like to know if you're able to see the green lights on the back of the tracker flashing. If you see them, it would be strange that your tracker is not recording your heart rate. In either situation, you can try to restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Also, if you don't see the lights on your tracker, swipe to the last screen to access the settings. Scroll down to Heart Rate and here, make sure that it's set to ON or AUTO.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎07-28-2017 16:04

In response to FerdinandFitbit

‎07-28-2017 16:04

 mine stopped working as well.  I rebooted it, verified it was set to ON... Rebooted a second time, but no green light.

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‎09-17-2017 15:49

In response to thecamaroguy

‎09-17-2017 15:49

I am having the same problem- no flashing lights! I've tried the reset without success

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‎09-17-2017 17:00

In response to FerdinandFitbit

‎09-17-2017 17:00

I faced the same problem with heart rate not recording, after reset is working again. Many thanks

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