Back Button Not Working

[aneff]

I my screen will not let me swipe at all just scroll today's stats. When I attempt to restart the Back Button does nothing, I only get the reaction of if you press the bottom button only. 

[SilviaFitbit]

A warm welcome to the Community @aneff! Please confirm that you removed dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Keep me posted. 

[aneff]

Unfortunately that did not fix it.

[aneff]

I did both thinks and it still is not working.  

[aneff]

It is still not working. I need assistance.

[christyx3]

Hey! I had this problem too, give me your email and I’ll help you! 

[aneff]

Thanks but I sent a video of what it is doing and they are sending a
replacement.