Back Button not working

[TaitB]

My back button has stopped functioning a month or so ago. I've tried everything I can to sort it out but it won't work at all.

Help?

[AlejandraFitbit]

It's great to welcome you @TaitB.

Thanks for troubleshooting this by yourself. If your Blaze isn't working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

After this procedure try to restart your Blaze by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[TaitB]

I had done all of the above but the button was unresponsive in and out of the frame. I contacted Fitbit through the live customer support portal and they were able to help me out. Unfortunately it needed to be replaced but was still under warranty, so a new one is on the way.

Thanks for the response and help!

[AlejandraFitbit]

Those are great news @TaitB, I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Keep the stepping up!