Back button not working

[gkkm]

Sorry, I flagged by accident!  Im having the same problem.  Sorry about the flag

[AndreaFitbit]

It´s good to see you back in the community @gkkm. I apologize for the delay in the response and will be glad to assist you with your Blaze´s back button not working. Don´t worry about the flag, thank you for letting us know about your issue.

Have you tried to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Let me know how it goes and thank you for visiting the Fitbit Community! 

[Jongon]

@AndreaFitbit yes I tried a toothpick and canned air.  Still nothing.  

[AndreaFitbit]

Thanks for getting back to us and for trying the advised troubleshooting steps @Jongon. 

I got in touch with our Support team and they have informed me that they are already helping you. Let us know how it goes and keep on visiting the Fitbit Community! 

See you around!