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Bad replacement blaze

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‎10-25-2018 14:58

‎10-25-2018 14:58

 I recieved a replacement blaze about 2 months ago and lucky to get 1 1/2 days of battery. My original blaze broke 7 months into me buying it. I am extremely disappointed in the service of a 150$ purchase. I have depended on this to help track fitness and sleep. I have made all attempts at battery saving and none work. I guess one lost customer won't matter though.

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‎10-27-2018 06:32

‎10-27-2018 06:32

A warm welcome to the Community @dpfire29! Sorry to hear about the inconveniences that you've had with your Blaze.

 

I've checked with our Customer Support team and it seems that you already have a case with them, the solution that's being provided by them is always based on the Fitbit Warranty. Rest assure that Fitbit cares of its customers and they're always looking for options to offer. I would encourage you to continue the communication via email, so they can continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-27-2018 13:34

In response to SilviaFitbit

‎10-27-2018 13:34

Thanks for your reply, I really do appreciate it. I am not aware of ANY case and have not been contacted in anyway about this issue. I am simply wanting a device that works because I have ALREADY spent my money. I am still under warrenty and still have a replacement blaze that won't hold a charge.

Sent from Yahoo Mail on Android
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