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Badges are incorrect.

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‎02-20-2017 13:28

‎02-20-2017 13:28

Yesterday I worked my butt off to get 100 floors badge. But yet I only got credit for 75 floors.  I actually hit 107 floors.  Also I had 35,000 step badge. And since the new dashboard I have lost that badge and have only a 30,000 badge.  What's the deal here. also I posted this same.subject last night and it disappeared.

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‎02-20-2017 14:23

‎02-20-2017 14:23

Contact support so they can look into your account

Contact Support
http://help.fitbit.com/?cu=1

 

 

As for the other post. Maybe you forgot where you posted it as its there

https://community.fitbit.com/t5/Blaze/20-000-Steps-and-no-Badge/m-p/1834487#M47663

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-22-2017 04:52

‎02-22-2017 04:52

It's great to see you around @RealBlaze and @WendyB thanks for stopping by.

 

Have you already followed our friend's recommendation and contacted our support team? Did you manually log any type of activity that might have taken away some of this information? If you didn't, I recommend performing a force sync from your computer:

 

  1. Click the icon with a Fitbit logo located near the date and time on your computer.
  2. Click Open Main Menu, and then click Sync Now. You may be asked to sign in, after which your tracker should sync with your account.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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