Battery and syncing issues

[tbev]

This is my second Fitbit and you'd think I would have learned from the first one. My other one was a base model so I figured ... well, I guess you get what you paid for. Well I paid a fair amount of money for the Blaze and it's been absolute garbage! I'm terribly disappointed that I've got something that is not even heavy enough to be a paper weight! 

It no longer syncs to my S7, is a struggle to sync to my computer and therefore doesn't track anything (or record it at least) and is constantly showing the wrong time! As a very busy full time working Mum I certainly don't have hours in my day to try getting a product to work by scrolling through forums and working out why it's no longer doing what it is supposed to be doing (and was doing originally)!

The battery started out ok but over a very short period of time needs to be charged every other day.

Sorry Fitbit but this has been a massive fail! I tell everyone not to waste their money with Fitbit and I've been bitten twice now and will never buy a Fitbit again!

Moderator edit: Subject for clarity

[AlejandraFitbit]

It's great to see you around @tbev. If you are having issues with your battery, I recommend taking a look at this post and follow the instructions provided there. Also, check the Having trouble syncing? post and also follow the steps there.

I hope this helps, let me know the outcome. 

[Hogarth]

Thank you for your help

[cstaub]

+1 i have the same problem with my husbands - we just got them.  Mine is fine however his not!

luv the product when it works

[Hogarth]

Sorry to say had to return mine for a refund 

[AlejandraFitbit]

Great to see you around @Hogarth and @cstaub a warm welcome to the Community!

I am sorry to hear that you had to return yours @Hogarth, remember that if you need anything you can let us know. Now @cstaub I would like to know if you have the tried the instructions I provided in my previous post? If you haven't, I recommend taking a look at it and follow the steps provided.

Let me know the outcome. 

[cstaub]

Thank you it is working now.

Carol

Moderator edit: Personal info removed

[tbev]

It seems the battery is now holding charge for longer but the syncing issues are still a major problem!

I've done all the stuff listed but it just won't sync to my phone.  As already mentioned with a lot of fiddling (i.e. turning fitbit off and on) I can get it to sync through my computer but i simply don't have time to be constantly re syncing to the computer all the time. That's why it's meant to work with a phone. 

[AlejandraFitbit]

Those are great news @cstaub, I am glad to hear that your Blaze is now working, if you need anything else, do not hesitate in posting it. @tbev Thanks for the update, could you please tell me which phone you have? In the meantime, I recommend checking our list of compatible mobile devices to see if your phone it listed.

Hope to hear from you soon.