Battery drain/Notifications - Samsung Galaxy S8/S8+

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

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Fitbit Update: 08/14/2017

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and theSamsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. 

In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life. 

[Mogatrons]

Hello all.. I have just been on an online chat with fitbit customer service.. they have informed me for all s8/+ users that we can return our blaze's and once received we can then have 50% discount on a new product..  I asked as I had lost this option when chose a replacement as originally assumed was the blaze being faulty with the battery drain.. she said this is available for all s8/+ users so we can get the new watch (which is why I was asking) or a different product... I did say i will hold out a while to see if once new one released if people have issues with it and the s8/+ before I made my decision as still a large amount to pay out when have already spent a good amount on getting the blaze.. but 50% off is still a good deal as we theoretically paid the full amount for the new watch just with the drama of owning the blaze in the meantime!! Hard as know there is other smart watch options out there but I thought I'd let people know as then have an option get it half price rather than pay out another 200/300 On a different brand.. I have screenshot most of the important bits of the convo I had in case go back on their word!!

Kelly xo

[Melancholyblues]

So you paid £150 for a blaze, now you pay out another £150 to get Iconic. So you bought a fit bit for £300. Twice what you were willing to pay out on the first place. Will the iconic work with the S8? They did say the Blaze would work with the S8. If I was going to spend £300 on a device, I think I would be looking at a Samsung smart watch.

I think fitbit should fix the Blaze or give either a full refund or replace the device for free.
This 50% off is a cop out.

Get Outlook for Android

[Mogatrons]

Heya.. I totally agree with you..  I'm not sure hence why I'd wait to see if compatible or not as I'm sure we would hear about it on here..  I just thought I'd mention the option..  Im debating the gear 3 but then that's 300 on top of the 160 I paid for the blaze which is why I thought I'd mention the offer I got told in case some people were keen and able to afford this option.. I'm not ready to spend 300 odd on a new watch when I love my blaze.. she did say they were really working hard to fix it so I'm holding out for that for now as I'm reluctant to give them any more of my hard earned money for something that may not work properly

🙂

[DavidGreenall]

Same with the Pixel too? Noticed a drop off

[JayBudd650]

Yeah I put my Blaze on credit so I'm still making payments on it, would be ridiculous to have to continue making on payments on something I don't own. Guess I should have just went with a Gear S3

[Soccerfroggy]

I'm having issues with both battery drain and no notifications from my s8 to my blaze

[Dinah1947]

Same problem here.  They are supposedly working on it...

[Billy.ongseng]

Patience is running out very quickly...it does not take a lot to put people off buying Fitbit product or staying loyal to Fitbit.

[grisrenard123]

,, I have an HTC One M7. I noticed yesterday evening that I was logged out of my account, after logging back in I monitered my Flex early this morning and seemed to have discharged at the normal rate.

Noel Roulin
713 562 2299

[jlmccullough]

I have a Galaxy S7 but had an update on my phone late last week and now my Fitbit Blaze battery is draining within a few hours. I don't know if this is the same problem that the S8 is having, but can you please look into this as well? For now I'll turn off the "always connected" and "all day sync" as you mentioned.

Thank you.

[REB46226]

My battery draining started with two updates back. It was fine until then.

I have a Blaze with a Samsung S8+.

[andriakaye]

OMG. I am so glad to know this isn't just me! I just upgraded my phone to the S8+ and went from 4-5 days of battery life on my Blaze to less than 2 days. Looking forward to a fix for this!

[CourtsFB]

Hi there,

In the past week my fit bit blaze has had massive battery drain - it won't even stay charged longer than a couple hours. It died on my yesterday around 5 pm so I left it on the charger until this morning and it died about 3 or 4 hours later. I do not have a Samsung S8 - I have a S7 (haven't changed phones at all). Any reason why my blaze won't keep charge? 

[jlmccullough]

That sounds exactly like mine.  I had an update on my S7 last week and wonder if that's what happened? Nothing is helping.  I've turned off the always connected and all day sync,  if reset it many times,  I've shut it down...i hope fitbit can figure out the problem. I have the blaze. 

[Melancholyblues]

Has the S7 had a upgrade? Maybe the Bluetooth wad upgraded, if so that
would point to the cause.

[CourtsFB]

Yes, I had an update a few weeks ago and it's gotten progressively worse
ever since! My fit bit is useless since it only lasts a couple hours.
Hopefully they get a fix soon! Thank you for responding, glad I'm not the
only one.

[CourtsFB]

Yes now that you mention it, my S7 had an update a few weeks ago and my battery problem has been getting progressively worse. 

[Melancholyblues]

I wouldn't recommend deleting anything.

Having a S8 I have no idea what was updated on the S7, but if the update causes the issue, out should help Fitbit to narrow down the issue.
Fitbit need to resolve this issue soon as this issue cold spread across all phones as each manufacturer bring their devices up to date.


Get Outlook for Android

[jlmccullough]

I'm not sure how to look it up but I'm sure it was middle to end of last
week. I don't know what the upgrade was for... but there was one for my S7.
And I have at&t.