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Battery draining

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Hi, 

 

On Friday my battery in my fitbit blaze died (normally I charge it every 2 days so it doesn't run flat). Since this time it has been playing up, initially it kept coming up saying the clock wasn't compatible, although this was what I have used for the last 12 months. In the last 2 days I have charged the battery to full and worn it, however this keeps going blank and restarting itself constantly then showing the clock error screen again. The battery has already gone flat and iv only done 2k steps. Any recommendations? 

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Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

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