Battery drains very fast

[Asablank]

Hi, 

Suddenly my battery has starting to drain after just some hours so need to charge it twice a day, before it last 3 days at least. 

Anyone knows what to do?

Åsa

[SunsetRunner]

I am having the same issue. It just started not too long ago.  I can barely get a day out of it now when it used to go 4-5days.  I have cleaned the contacts on the back of it. Rebooted it.  Still running down very fast.  

[AlejandraFitbit]

A warm welcome to the Community @Asablank and @SunsetRunner it's great to see you around.

Thanks for troubleshooting this by yourselves. Regarding the battery issue you are experiencing, I recommend taking a look at this post and follow the instructions provided there.

Let me know the outcome. 

[Tomlin]

Yes I read it. Not very helpful. Why should we have to switch features off.  Mine is still under warranty.

[AlejandraFitbit]

Hey @Tomlin, great to see you here.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our Support Team for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know how it goes. 

[Asablank]

Hi, 

i have also tried instructions without success, have to charge battery 3 Times a day. Not so nice, since I really liked my Fitbit before☺️

colud you please escalate my issue aswell? 

Many thanks in advance

åsa 

[AlejandraFitbit]

Thanks for the update @Asablank and don't worry, I have also escalated your case to support, just keep an eye on your inbox for further assistance.

Catch you later.