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Battery issue?

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‎10-16-2017 08:48

‎10-16-2017 08:48

Starting last week, my Fitbit won’t hold a charge for longer than 24 hours.   It also won’t track heart rate or track sleep.   The green light flashes periodically, but is not always on.  I am a fitness instructor, so I depend on this product to work.   Thoughts on how to fix this?   

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‎10-16-2017 11:15

‎10-16-2017 11:15

Welcome to the forums!

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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