10-15-2017 02:05
10-15-2017 02:05
From yesterday I started using blaze. Yesterday night after use I switched off blaze. Today morning after switching on i synchronised it. But on today it is showing data including yesterday data (in today section) I am unable to know today's data. Please guide how to split it daywise
Best Answer10-15-2017 02:16
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10-15-2017 02:16
Hi, @vdsable, unfortunately once this has happened your data for the day cannot be reset, and you will have to wait until the next midnight. After that everything should be fine.
This does sometimes happen when the Fitbit does not receive the signal to reset at midnight for a variety of reasons. It is more likely to happen if your Blaze is turned off over night, and for that reason I would not recommend doing so.
Sense, Charge 5, Inspire 2; iOS and Android
Best Answer10-15-2017 02:19
10-15-2017 02:19
Thank You
Best Answer10-16-2017 10:16
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-16-2017 10:16
When the blaze is turned off, the time gets messed up. The first thing needed to do when turning thd Blaze on is a sync.
This however may not clear yesterdays data and start a new day. Usually it does but occasionally a hiccup occurs.
Best Answer10-16-2017 12:34
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-16-2017 12:34
@Rich_Laue, leaving the Blaze turned off at night is USUALLY fine, but it does occasionally cause problems with a missed reset to zero, and that is why I do not recommend it.
In every case recently when Blaze users have reported data carrying over to the next day, when I have asked I have learned that they had it turned off over night. Sometimes they say it is always turned off and this is the first time it has happened. Clearly there is some inconsistency, but if absolute data integrity is important to you I wouod say make sure it is ON at midnight.
Sense, Charge 5, Inspire 2; iOS and Android
Best Answer