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Battery life draining quickly

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‎10-12-2017 09:02

‎10-12-2017 09:02

I got a replacement blaze last year, after my first one that i had owned for a few months developed a fault.

 

Whilst I have had issues with my battery life with the one i have now, it has until the past month or so been manageable.

 

Now however, I can go from having a full charge, to having no charge in a matter of hours. I have nothing on, no notifications, no heart monitor and no all day sync, so i'm baffled how it can lose charge so quickly.

 

Have I got another broken one?

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2 REPLIES 2

‎10-12-2017 09:27

‎10-12-2017 09:27

Hi there @robslusar. Great to see you in the Community Forums! 🙂

 

I'm sorry you're having problems with the battery on your Blaze not lasting as it should 😕

 

The battery on a Fitbit Blaze should last for about 5 days with a regular usage. If it's lasting way less than that, there is a problem with it for sure. I can recommend putting it to charge and once it's fully charged, take it off the cradle and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

 

Let me know if you need help with anything else!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎10-19-2017 02:06 - edited ‎10-19-2017 02:07

In response to FerdinandFitbit

‎10-19-2017 02:06 - edited ‎10-19-2017 02:07

i tried that, but for some reason it doesn't like to sync regularly, it just keeps failing to find the tracker. I spend so much time trying to sync it it probably wears the battery out.

 

the last charge lasted about 4 days, then i gave it a full charge yesterday while i was at work, and within 12 hours it had drained to the point it had turned itself off.

 

it seems that most of the time the battery drains over night, rather than during the day

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