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Battery life issues?

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‎11-09-2016 03:44

‎11-09-2016 03:44

So I am on my second Blaze after the original one I bought failed and was replaced.

 

This one has been runnig fine until the last 2 or 3 weeks when the battery life seems to drop off dramatically, sometimes not even lasting 24 hours on a "full" charge.

 

I have turned off the HR monitor, the quick view, the all day sync etc and it seemed that it made a difference for a few days, but I seem to be having to charge it all the time at the moment.

 

Is there anything else i can try? or have i just got another duff Blaze? 

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‎11-09-2016 05:21

‎11-09-2016 05:21

Hi there @robslusar! Good to see you in the Fitbit Community! 😄

 

I'm sorry to hear that your battery is not lasting as it should. The battery on the Fitbit Blaze should last for at least 5 days with a regular usage. Now that you are able to receive notifications from other apps if you receive a lot of message notifications let's say, this may drain your battery a little bit faster but it shouldn't have such a big impact on the overall battery life.

 

I can recommend fully charging your tracker and once it's fully charged, sync it to your dashboard. Put it on and use it as you would normally do and make sure to sync it constantly for the next hours. Once you see that the battery has drained completely, feel free to get in touch with the Support Team for them to take a look and they should be able to see in the logs how the battery is behaving and once they can confirm that it's not working properly, they will be happy to help you out and get you back on track.

 

If you need more help with this, let me know!

Ferdin | Community Moderator, Fitbit

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‎11-09-2016 06:48

In response to FerdinandFitbit

‎11-09-2016 06:48

i will do that, however quite often i can't get it to sync but i will give it a try

 

i must also point out that i don't have notifications set up. i have turned the heart rate monitor to off, all day sync, and quick view etc to off in order to try and prolong the life. If anything it has become a glorified watch which counts some steps.

 

quite frustrating when it's the second one in 6 months that seems to be fault 😞

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‎11-09-2016 07:03

In response to robslusar

‎11-09-2016 07:03

Oh yes, totally @robslusar. I just metioned that as for you to know that receiving too many notifications will make your tracker to vibrate more often and will make the battery to drain a little fastar but it was just a side note.

 

Try that out and let me know how it goes. 🙂

Ferdin | Community Moderator, Fitbit

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