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Battery miscommunication

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‎03-16-2017 05:40 - edited ‎03-16-2017 05:48

‎03-16-2017 05:40 - edited ‎03-16-2017 05:48

I've noticed that my blaze is showing a drained battery every 2 days or so lately. I tend to keep my Bluetooth off and sync once a day instead of always being connected or using the all day sync feature in order to maximize my battery life so I don't understand why I've been having to charge it so often. And it's only been recently, like since the last update.

 

Then, this morning I woke up to my blaze saying the battery was completely drained even though I'm pretty sure I charged it the night before last until it said it was full. So I plugged it in to let it charge, opened up the fitbit app to sync and look up support topics on my charging concerns. The strange thing is that according to my recently synced app, my Blaze is fully charged but according to the Blaze itself the battery is so close to dead it can't even stay on. What's going on? I don't think I have ever overcharged it or left it on the charger for too long...

Also, I look at the Blaze as its charging and it has 2 lines, I think "maybe I should plug it directly to the wall instead of through my surge protector" so I unplug it and plug it back in to the wall outlet and it now says it's halfway charged. But i dont think it would charge THAT fast. Well, at least now the app and blaze are in agreement about the battery life, they both say medium. Lol

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‎03-16-2017 05:52

‎03-16-2017 05:52

Hi! Welcome to the forums

 

It could be how you are charging it. See this thread.

Charging best practices
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291


Contact Support
http://help.fitbit.com/?cu=1

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎03-16-2017 06:18

In response to WendyB

‎03-16-2017 06:18

I actually never used a wall charger until today. My surge protector, which is a top of the line GE protector has USB ports which I use to charge my fitbit. Maybe you are right about just contacting support. Thank you. 

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‎03-19-2017 05:39

In response to MommaMew

‎03-19-2017 05:39

A warm welcome to the Community @MommaMew and @WendyB thanks for stopping by.

 

I would like to know if you have already contacted support? Have you already received any type of solution?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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