help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery screen black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2018 16:18

‎10-23-2018 16:18

Hi again 
Can you help?
My Fitbit battery is just a black screen, but phone saying battery is full. I put it on charge earlier today , but haven’t looked at it until now 😔
I have tried holding left button and bottom right buttons for 3-5 seconds with no luck 
Thank you 
 
Best Answer
0 Votes
1 REPLY 1

‎10-27-2018 05:41

‎10-27-2018 05:41

Welcome to the Community @Rrosemary7! Thanks for the restart that you've performed. Sorry for the delay in my reply. 

 

I would like you to confirm that you've restarted it and try to charge it again. This time, you can try using other USB ports to charge it. 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes