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Battery, stuck and syncing issues

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‎06-06-2018 06:59 - last edited on ‎06-08-2018 04:41 by Moderator Alum

‎06-06-2018 06:59 - last edited on ‎06-08-2018 04:41 by Moderator Alum

  • Battery charge lasting less than a day.
  • Currently stuck on clock error, flashing back and forth from clock error to Fitbit logo.
  • Will not sync

 

I have tried hard reset with buttons (several times) ... did not work.

I logged out and back in to app ... did not work.

I removed the device from my account and tried to do a new setup .... will not work.

Will not connect to Bluetooth and I have turned my Bluetooth off and on several times and restarted my phone ... will not work.

 

Help please!

 

 

Moderator edit: subject for clarity

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‎06-08-2018 04:43 - last edited on ‎11-08-2025 10:14 by Fitbit Moderator

‎06-08-2018 04:43 - last edited on ‎11-08-2025 10:14 by Fitbit Moderator

Hey @kimqa, a warm welcome to the Community.

I am sorry to hear about the issues you are experiencing with your Blaze and thanks for troubleshoot this by yourself. Since the steps you have tried haven't worked, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer