Battery won't charge

[Dansnewham]

Just got my Fitbit Blaze. When I put it in charger no battery symbol comes up. The display just flashes with fitbit.com/setup.

[SteveH · Accepted solution]

I don't think you start getting the battery charged symbol until after you have gone through the setup process. Give it an hour on charge and then try the setup. You can complete the charge afterwards.

[Dansnewham]

Thanks for that. Left it for about 2 hours and was able to continue the start up. Great advise!

[Meg035]

I'm having the AME problem, so I'm glad to hear that worked for you! Gives me some hope! Mine is on the charger now! 

[MariamV]

@Meg035 welcome to the forums! Please let us know if your Blaze starts working again. I'll be looking forward to your new comments.  

[Meg035]

It works now! Everything is good! 

[MariamV]

@Meg035 thanks for getting back to me! Reading that everything is goof was like a ray of sunshine!

Happy stepping! 

[KDI]

I've had my new Blaze plugged in for 2 days, even changed ports, even though I know they are all working.  I confirmed it was in the charger properly (4 prongs lined up). I can't update it till it charges, and I can't charge it. I'm so disappointed I've had it for 2 days and can't even wear it yet. Please help! Thank you.

[MegC90]

Mine is doing the same thing, just got it and it's not doing anything, my phone says to charge it to continue set up...but the battery symbol wont come up.. I will leave it for a few hours and see if that helps

[SteveH]

@MegC90 the battery charging indicator only works once the setup is complete. Until then all you will see on the fitbit is the setup message. Give an hour or so on charge then go through the setup. You can then complete the charge (and see the charging indicator)

[KDI]

I have kept it plugged in on the charger, but when I try to set
it up, it continues to tell me the battery is too low.

[SteveH]

@KDI have you tried charging it using a wall charger such as one used to charge phones?

[KDI]

I'm trying now to charge it on the wall type phone charger, hopefully that will work. Thank you.