11-25-2016 08:22
11-25-2016 08:22
12-04-2016 04:35
12-04-2016 04:35
Welcome to the Community @GrumpyCyclist. Have you tried using the SmartTrack feature to track your exercise? If you haven't, I recommend using this feature which will automatically register the information while you are cycling.
I hope this helps, let me know the outcome.
12-18-2016 01:31
12-18-2016 01:31
Hi @AlejandraFitbit. Apologies for the late reply. The problem with SmartTrack is it doesn't connect to the phone assisted GPS so you lose the additional "benefit" of the maps being included in the data. I'd just assumed that actually telling the device before starting that I was about to be cycling would automatically cancel out all steps used until I told it I'd stopped cycling.
It seems related to the amount of vibration the tracker detects through the frame while on the bike I think. I went for another, flatter, smoother ride recently but of a longer duration - twice as long - and only about 500 steps were recorded in error as opposed the almost 4000 on the other ride.