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Black screen

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‎06-03-2017 11:56

‎06-03-2017 11:56

I have had my blaze for a few months. All of the sudden today my screen went black half way through the day and I can see to get it to turn back on. I have tried charging it but that did not help. Any ideas?

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‎06-03-2017 22:57

‎06-03-2017 22:57

Hopefully this is just a software glitch, in which case a restart using the following procedure may kick it back into life:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries though as it's known to not always work. If that doesn't work then it may be a hardware issue. As you will still be covered by warranty the next step would be to contact customer support via this link:

 

contact.fitbit.com

 

View best answer in original post

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3 REPLIES 3

‎06-03-2017 22:57

‎06-03-2017 22:57

Hopefully this is just a software glitch, in which case a restart using the following procedure may kick it back into life:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries though as it's known to not always work. If that doesn't work then it may be a hardware issue. As you will still be covered by warranty the next step would be to contact customer support via this link:

 

contact.fitbit.com

 

Best Answer

‎06-04-2017 08:08

In response to SteveH

‎06-04-2017 08:08

Thank you!! It worked. 

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‎06-05-2017 06:06 - last edited on ‎06-07-2025 09:44 by Fitbit Moderator

In response to Jlaramee

‎06-05-2017 06:06 - last edited on ‎06-07-2025 09:44 by Fitbit Moderator

A warm welcome to the Community @Jlaramee and @SteveH thanks for stopping by.

I am glad to hear that the instructions that our friend @SteveH provided worked and that your tracker is now working. If you need anything else, do not hesitate in posting.

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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