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Black screen

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‎07-05-2017 21:33

‎07-05-2017 21:33

My Fitbit is clearly on, I have the green lights on the back flashing. But the screen is black and it's not vibrating when I receive texts or phone calls. Earlier it looked as if it was frozen on the screen with the Fitbit logo (home screen), like if I was turning it on for the first time that day. But it was on for hours on my wrist. Then, just went black....

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2 REPLIES 2

‎07-06-2017 00:04

‎07-06-2017 00:04

Hopefully this is just a software glitch, in which case a restart using the following procedure should sort it out:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Note that this doesn't always work so give it a few tries. If it still doesn't work after that then I would suspect a hardware problem and you should contact customer support via the following link:

 

contact.fitbit.com

 

If they can't fix it and you are still covered by warranty they usually offer to replace it. The warranty runs for 12 months from purchase (24 months if you are in Europe)

 

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‎07-07-2017 06:04 - last edited on ‎10-30-2025 10:11 by Fitbit Moderator

‎07-07-2017 06:04 - last edited on ‎10-30-2025 10:11 by Fitbit Moderator

Welcome to the Forums @Lubrady and @SteveH thanks for stopping by.

I would like to know if the instructions provided by our friend @SteveH worked? Is your tracker working properly, did you receive a solution for it? 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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