Black screen

[CtrlAltD1337]

Well, just another excited customer to have yet another Fitbit paperweight. First off this is my 4th Fitbit and it seems the more advanced they try to become the more problems we inherit. Well for about a week now my Blaze has been "glitching out". The battery will be fully charged and the watch screen will die but the heart sensor will flash. The watch will show a full battery and in about an hour be flashing dead or my personal favorite everything dies and when I put it in the charger it shows back up with a full battery and functional until I remove it. This watch is a little over a year and a half old so it's out of warranty but it's sad that before this I had two cheap Fitbits that were ok (pedometer style) a $250 surge that was replaced, just over a year old, due to the crappy band quality and now a $200 Blaze that dies under two years. You have a great UI and a fun app but I think it's somewhat unreasonable to pay that price for a watch that doesn't even last 2 years.

Moderator edit: subject

[AlejandraFitbit]

It's great to see you around @CtrlAltD1337.

Thanks for troubleshooting this by yourself. I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

You can also take a look at this post and follow the steps provided.

I hope this helps, let me know the outcome. 

[Armybratt]

I don’t have any sensor green lights on the back and the screen is just black.  I held the left button and bottom right button for the amount of time to reset and nothing happens. Kind of pricy to have a watch for less than 2 months.  

[CtrlAltD1337]

@AlejandraFitbit Thanks for the response. Yes, I have tried to reset my watch and the link provided is not my issue at all. The screen will light back up on the charger (except for one time) and show the battery is fully charged, when I remove it it will either a black screen with the heart monitor still flashing or die 15 seconds to 30is min later (while showing a full battery). It does make a great stationary clock as long as I resync it every time I accidentally unplug it.

A little off topic but I also see that you felt it was necessary to edit my post. Can you please share with me the exact community guideline that made that necessary?

Thanks again for your time,

William

[CtrlAltD1337]

Call their customer service, pretty nice people, they'll send you out a replacement. No promises it won't happen again but it's worth a shot.

 Good Luck

[AlejandraFitbit]

A warm welcome to the Community @Armybratt and @CtrlAltD1337 thanks for the update.

@CtrlAltD1337 Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance. Now about your inquiry, I just edited the subject but if you want, you can take a look at our Community Guidelines.

Now @Armybratt, thanks for your efforts in trying to fix this issue, could you please check that your heart rate option is in "Auto" or "On".

Hope to hear from you soon. 

[Armybratt]

My watch started working again. Thanks

~Michelle~

[CtrlAltD1337]

@AlejandraFitbit Well thank you for pushing the problem up, however, the message that came to my email was about a peeling wristband?

"We're glad to provide you alternatives to address your Blaze's wristband peeling. We appreciate you providing information that helped us to evaluate your case...."

How would you recommend I address this, should I send them a link to this forum post? 

Thanks for your time.

[AlejandraFitbit]

Those are great news @Armybratt, I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate in posting it.

Now @CtrlAltD1337, thanks for the update. My recommendation here is to wait for a reply. I am sure our support team will provide you a solution for your display issue.

Keep me posted.