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Blank screen

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‎02-10-2020 07:07 - last edited on ‎02-11-2020 04:55 by Moderator Alum

‎02-10-2020 07:07 - last edited on ‎02-11-2020 04:55 by Moderator Alum

My Blaze shows that it’s charging but when I take it off the screen is blank. I tried to restart but that’s not working either. Help!?

 

 

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‎02-11-2020 04:54

‎02-11-2020 04:54

Hello @pop123, welcome to the Fitbit Community forums. 

 

Thank you for all the details that you've provided regarding the blank screen of your Blaze and for confirming that you already tried the restart procedure. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. I

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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‎02-11-2020 07:53 - last edited on ‎02-19-2020 08:01 by Moderator Alum

In response to DavideFitbit

‎02-11-2020 07:53 - last edited on ‎02-19-2020 08:01 by Moderator Alum

They were unable to help me restore functionality to my Blaze. It really upsets me I loved my blaze! I am looking at other options to replace my Fitbit.

Sent from my iPhone

 

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‎02-19-2020 08:05

In response to pop123

‎02-19-2020 08:05

Hi, sorry for the late reply @pop123. 

 

I've been informed that you've continued the communication with the Customer Support team about this. Please let me know if you received a reply from them.  

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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