Blank screen

[pop123]

My Blaze shows that it’s charging but when I take it off the screen is blank. I tried to restart but that’s not working either. Help!?

Moderator edit: format

[DavideFitbit]

Hello @pop123, welcome to the Fitbit Community forums. 

Thank you for all the details that you've provided regarding the blank screen of your Blaze and for confirming that you already tried the restart procedure. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. I

Please keep me posted on the outcome. 

[pop123]

They were unable to help me restore functionality to my Blaze. It really upsets me I loved my blaze! I am looking at other options to replace my Fitbit.

Sent from my iPhone

Moderator edit: format

[DavideFitbit]

Hi, sorry for the late reply @pop123. 

I've been informed that you've continued the communication with the Customer Support team about this. Please let me know if you received a reply from them.  

Please keep me posted.