Blaze Battery Charging

[mtur]

There seems to be several posts by people over the last couple of months stating that their brand new out of the box FitBit Blaze is not able to charge or as reduced battery life than the expected 5 days.   I personally received by FitBit Blaze yesterday, went through the full setup, and have it sync'd with my iPhone and FitBit App.  It's refusing to charge, and I have contacted support and they will be sending me a replacement.  I am sure that the replacement will probably work.   

But this begs the question, why was the decision made to have your customers find the bad lot of FitBit Blaze being sold throughout stores world wide, and not issue a recall to remove the bad lot of FitBit Blazes from the store shelves proactively?   Even from the moderators own admission on this forum, "the new replacement Blazes should do the trick".  Which tells me that FitBit knows about this issue, and continues to treat it as a minor one off incident with the quality of the battery or charging interface on the device.   According to my search results on the Blaze forum, there are several hundreds of posts around either battery charging or battery life of the Blaze.   I wonder how many more people are calling FitBit support directly, and not posting to this forum?  

In closing, I want to thank the hard working folks who moderate this forum, and the people that I have talked to at FitBit support.  They are obviously not the decision makers, and are here to assist and deal with the fall out of the decisions made by the upper level management.   So please do not take this post as a critism of your quality of work and the support you have provided.

[SunsetRunner]

Hope you have the replacement soon.

Wishing a wonderful day & weekend

[tejames]

I am experiencing this same issue right now. Just got a new Blaze; set it up a few days and it seemed to work fine. Now it acts like it won't power up unless connected to the charging cradle despite showing the battery is fully charged. I can't seem to reset it or anything. I guess I'll be contacting customer service as well.

[AngelaMa]

Hello @tejames and @mtur welcome to the Fitbit Community!  @mtur thanks for sharing your experience with the Blaze, I would like to ask if you receive your replacement? @tejames keep me posted about your experience with our support team. 

Tag me if you need me! 🙂 

[runwalkandride]

I also appreciate the forum.  While FitBit stands behind their products, the issue with the batteries is becoming more important in my decision on which product to buy.   I'd rather buy the less expensive version and replace it once a year than to buy the more expensive Blaze and replace it.   The battery on my current Fitbit has to be charged every other day and I was looking at buying a Blaze.  After reading these posts, I'm going to stick to one of the less expensive models.

[FerdinandFitbit]

Hi there @runwalkandride. Good to see you in the Fitbit Community forums! 🙂

I totally understand your position and you're totally right when it comes to prevent having to replace your tracker. Now, keep in mind that you are covered under a one year warranty and if during that year you get to experience any issue (excluding user damaged), you can claim warranty on your tracker and our team will be happy to help you out!

If you have any question, don't hesitate to let me know!

[kawaiiko]

Hopefully the replacement helps.  I've always had a pet peeve about electronic devices.  During the first few times of charging, I always let the battery fully drain and then charge up and not overcharge.  This has worked so far for majority of my tech toys as well as the blaze.  

Not sure if it's in my head or if this trick is actually working.  The battery on my blaze generally lasts about 5 or 6 days depending on if I use GPS Tracking or not.  

[FerdinandFitbit]

Thanks for jumping in @kawaiiko! That's exactly what I do as well and it works great with my electronic devces. 

Thanks for sharing with us!