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Blaze Buttons don't work

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‎09-11-2018 21:29

‎09-11-2018 21:29

The buttons on my blaze have stopped working. I can move my wrist to activate display, but now it is stuck on something and I can't get back to time or anything. I can't click left button just to get back to 'home' or 'time.' Once after I charged the device the unit stayed on non stop and I couldn't get it to turn off - so the battery died in like 6 hours. The main issue is the buttons not working. I never get my device wet or dirty. I searched here and followed the instructions to shutdown the unit and restarted it but the problem persists. Seems like a mechanical issue - not sure if it can be solved with a restart anyway but I tried. What are my options here? 

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4 REPLIES 4

‎09-12-2018 00:24

‎09-12-2018 00:24

It does sound like a mechanical issue in which case there's not really much that can be done.

 

Are you still within warranty? It runs for 12 months from purchase (24 months if you are in Europe) and you can contact customer support via contact.fitbit.com to discuss your options.

 

Even if you are out of warranty it's worth contacting them to see if they can help in any way.

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‎09-13-2018 05:23

‎09-13-2018 05:23

A warm welcome to the Community @CAS883 and @SteveH thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-12-2018 12:53

In response to AlejandraFitbit

‎11-12-2018 12:53

Hi, my Blaze has just encountered the same issue. Both my Back (left side) and the select (lower right side) buttons do not work.

The select button has stopped working a couple of months ago but is workable being as most applications has a touch screen button too. However, couple of days ago the back button stopped working, being as it is used to exit many applications, my watch has become useless.

Any solutions?

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‎11-12-2018 14:09

In response to SunsetRunner

‎11-12-2018 14:09

just finished chatting with fitbit support.  They suggested to remove dust or dirt by gently using a toothpick around the button.

This worked to get the "back button" working again. It did not appear to be dirty but it did make a huge difference. The  select button did not respond to cleaning and still does not work but the watch is usable again.  🙂

 

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