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Blaze Charger doesn’t charge device.

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‎03-25-2019 16:43

‎03-25-2019 16:43

My Blaze charger doesn’t charge the device. I tested my Blaze on a friend’s charger, and it charged to 100 percent.  Is there a way to get a replacement charger, or send it in to get fixed?

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‎03-26-2019 08:10 - edited ‎03-26-2019 08:14

‎03-26-2019 08:10 - edited ‎03-26-2019 08:14

Hi @Zippo07, nice to see you here! Welcome to the Community Forums. Smiley Happy

 

Thanks for reaching out and for the testing your Blaze with your friend's charger. You did a great job confirming that is the charging cable the one that is faulty. I'll be more than glad to request a case for you, and our team will be checking your warranty options.

 

About your other inquiry, Fitbit doesn't have a repair center; so I can't offer you this option. But if you're interested in getting a new charging cable for your Blaze, you can go to our Fitbit store online. Hope this  helps.

 

Let me know if you have questions. 

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